Epson Printer Owner?

You May Be Entitled to Compensation

Epson forces customers to use more expensive branded ink instead of cheaper third-party alternatives. Sign up to recover money you spent on Epson ink, or up to 3x that amount if you live in certain states.

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Starting a claim is easy! Just fill out the questions and sign our attorney-client agreement. Everything else is done in our secure portal.
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We work on you claim for free. You will never pay us out of pocket. We do not collect any fees unless we're successful for you.
Epson's Unfair Practices
Epson didn’t tell consumers before they installed a firmware update that made their printers incompatible with third-party ink.
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Frequently Asked Questions

What is this case about?

Labaton Sucharow is representing individuals in arbitration against Epson for deceptively installing a firmware update that would disable a consumer’s printers if they attempted to install a third-party ink cartridge. Please fill out the above questions so we can investigate your private, confidential arbitration claim.

Printer ink is expensive.  In fact, by volume, it is actually one of the most expensive liquids on earth, even more expensive than oil or gasoline. To save money, some consumers choose to purchase ink cartridges manufactured by third-parties. These third-party ink cartridges are significantly less expensive than the ones made by printer companies and function just as well.

Epson issued a series of firmware updates beginning in early 2019 that affected Epson Workforce (WF) or Expression (XP) brand printers. These updates made it so that if a consumer had a third party ink cartridge installed, the printer would display an error message and would not work. The printer would only resume functioning after an Epson Original Equipment Manufacturer (“OEM”) ink cartridge was installed. Epson never informed consumers they were making this change. Consumers only learned of it after they purchased and installed third party cartridges.

Labaton Sucharow is representing individuals in arbitration against Epson for deceptively installing a firmware update that would disable a consumer’s printers if they attempted to install a third-party ink cartridge. Please fill out the above questions so we can investigate your private, confidential arbitration claim.

Printer ink is expensive.  In fact, by volume, it is actually one of the most expensive liquids on earth, even more expensive than oil or gasoline. To save money, some consumers choose to purchase ink cartridges manufactured by third-parties. These third-party ink cartridges are significantly less expensive than the ones made by printer companies and function just as well.

Epson issued a series of firmware updates beginning in early 2019 that affected Epson Workforce (WF) or Expression (XP) brand printers. These updates made it so that if a consumer had a third party ink cartridge installed, the printer would display an error message and would not work. The printer would only resume functioning after an Epson Original Equipment Manufacturer (“OEM”) ink cartridge was installed. Epson never informed consumers they were making this change. Consumers only learned of it after they purchased and installed third party cartridges.

Arbitration is one way to resolve your disputes with companies other than filing a lawsuit in court. It is a private process that is generally faster and less formal than court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.

No, this is not a class action lawsuit. Your individual arbitration claim will be decided on its own facts, which is why we ask for more information than is normally required when signing up for a class action settlement.

Many consumer agreements or services, like T-Mobile’s Terms and Conditions, have mandatory arbitration provisions in their agreements and/or terms of use, along with class action waivers. You probably signed these agreements, such as with banks and credit card companies, even if you’ve never seen them or do not remember. They are also found in many online click-through agreements, such as travel, shopping, gaming, or entertainment sites. These clauses not only require you to arbitrate your claim, but to do so individually.

Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.

Most of the time, arbitration can be conducted either by telephone or through documents provided by you and the company.