Coinbase Account Issues?

You May Be Entitled to Up to $1,000

Many Coinbase users have complained about issues accessing their account, suspicious activity, or unauthorized transfers from their accounts. If you experienced issues with your Coinbase account that prevented you from accessing your funds sign up here to see if you qualify for compensation.

Find out if we can help you recover any losses you may have suffered because of Coinbase’s account access issues.  You may also be able to receive up to $1,000 in compensation.

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Account Access Issues
Coinbase often does not investigate any user account issues, even after complaints are made.
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Frequently Asked Questions

What is this case about?

Coinbase represents that it stores users’ cash and crypto in a safe, secure and accessible platform. These representations are important to users who are storing valuable crypto assets with Coinbase.

Users have reported a number of ongoing issues accessing their Coinbase accounts. They have been locked out of their account, been SIM-Swapped, had their money stolen, and had their transactions rejected. Some have been unable to access their accounts to make trades and have watched their assets either increase or decrease in value. There are reports that many users who complained received either no response from Coinbase or are still awaiting a resolution of their issues after many tries.

Sign up in less than 2 minutes to find out if we can help you get a recovery for any losses in your Coinbase account and up to $1,000 in additional compensation depending on the issue.

Coinbase represents that it stores users’ cash and crypto in a safe, secure and accessible platform. These representations are important to users who are storing valuable crypto assets with Coinbase.

Users have reported a number of ongoing issues accessing their Coinbase accounts. They have been locked out of their account, been SIM-Swapped, had their money stolen, and had their transactions rejected. Some have been unable to access their accounts to make trades and have watched their assets either increase or decrease in value. There are reports that many users who complained received either no response from Coinbase or are still awaiting a resolution of their issues after many tries.

Sign up in less than 2 minutes to find out if we can help you get a recovery for any losses in your Coinbase account and up to $1,000 in additional compensation depending on the issue.

If you experienced unauthorized access to or unauthorized transfers from your Coinbase account.

Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and if necessary, pursue your claim in arbitration.

For people who are able to verify and substantiate their claims, it is possible that you could recover any amounts you lost as a result of the account access issues. We also believe that Coinbase may be subject to certain federal laws that could provide individuals right a right to recover up to $1,000. All claims you may have could be subject to legal and factual defenses.

No. Labaton Sucharow is not affiliated with any of the existing class action litigation against Coinbase. If you sign up with us, you will have an individual claim that will be evaluated based on your own circumstances. If you want to learn more about this claim, see “When are claims subject to arbitration” below.

Many companies, like Coinbase, include arbitration clauses in their customer agreements or terms of service where customers agree to bring their disputes to arbitration, not in court. They also include “class action waiver” clauses that prevent customers from joining or being part of a class action. A class action is a type of case where specific people act as representatives of the interests of unrepresented but similar people.

Companies attempt to use arbitration along with a class waiver to deny individuals the right to bring their claims collectively, as part of a class action. However, individuals can still bring claims on their own through arbitration. The individual arbitration process can be faster and more effective in resolving claims than class action litigation.